Patient Resources

Patient Portal

Please consider signing up for the patient portal. The portal can be used to:

• Exchange secure non-emergent messages with our staff and providers
• Request appointments and view details about your upcoming appointments
• Access your most recent lab results and health data
• View your visit summary after your appointment
• Read and print important forms
• Review and pay bills
• Research health topics

Access the patient portal here: https://380-1.portal.athenahealth.com

Prescription Refills

Please contact your pharmacy to request medication refills. This will help ensure a more efficient process and diminish errors.

You should allow 3 business days to refill. Most prescriptions should be filled electronically from your clinician’s office to the pharmacy, including mail-order refills.

Co-Pay

Your co-pay, if one is due, should be paid when you check in for your office visit.

No-Show Policy

Please be aware of the details of our policy: 

• Patients should notify the office at least 24 hours in advance to cancel a scheduled appointment
• A missed appointment may result in a charge
• Three same-day cancellations, no-show appointments, or a combination thereof within a 12-month period may result in dismissal as a patient of that practice.

Late Arrival

We understand circumstances are sometimes beyond your control. If you are going to arrive late for your appointment, please call to let 

us know. We want to ensure other patients’ appointments are minimally affected. 

Lab/Test Results

Your clinician’s office will notify you of results in timely fashion as results are complete (some results can take longer than others). Please contact the office if you have not received communication. If you sign up for the patient portal, you will have access to results as soon as they are available. 

Access the patient potal here: https://380-1.portal.athenahealth.com

COVID-19 Testing

https://utswmed.org/medblog/covid19-testing-methods/

Telehealth

A telehealth visit is a visit in which a patient and clinician meet virtually through video/audio or audio alone. Many of our clinicians can conduct virtual care visits, when appropriate. Telehealth offers a way to safely engage with your clinician/doctor for certain visit types. Video and audio telehealth are covered by almost all health insurances.

Referrals to Specialists

Please ensure you have your referral and 

any necessary prior authorizations before presenting to your specialist appointment. Depending on your insurance, certain tests or referrals may necessitate a prior authorization.

Annual Wellness Visit vs. Physical Exam

A physical exam often includes labs and other appropriate testing. It is covered yearly by most commercial payors. A Medicare annual wellness visit primarily involves a health-risk assessment, other in-office evaluation, and development of a 3–5 year plan for a Medicare beneficiary to have all appropriate Medicare-covered testing and screenings. This visit may not include a physical exam, but it is considered an important part of ensuring we are managing your overall health. 

Patient Records

Please bring copies of any pertinent records to your office visit to ensure your clinician has as much information to take the best care of you.